Refund Policy
Refund Processing
- Refunds are processed within 5-7 business days after we receive your returned items
- Original payment method will be credited (credit card, PayPal, etc.)
- Refund amount includes item cost minus any applicable fees
- Bank processing times may add 3-5 additional business days
Refund Amounts
- Full Refund: Item cost minus return shipping (if applicable)
- Partial Refund: May apply if item shows signs of wear or missing components
- No Refund: Items that don't meet return criteria
Store Credit Option
- Choose store credit for 110% of refund value
- Store credit never expires
- Can be combined with other promotions
- Perfect for exchanges or future purchases
Exchange Policy
- Size exchanges available for the same item in different sizes
- All exchanges subject to quality inspection process
- Size exchanges processed after original item passes quality test
- Customer responsible for return shipping; we cover shipping for replacement
- Style exchanges processed as return + new order
DAMAGED OR DEFECTIVE ITEMS
Quality Guarantee
At Sainté, we stand behind the quality of our products. If you receive a damaged or defective item:
- Report Within: 7 days of delivery
- Contact: hello@wearsainte.com with photos of the issue
- Resolution: We'll provide immediate replacement or full refund
- Shipping: Free return and replacement shipping for defective items
CUSTOMER SERVICE
Contact Information
- Email: hello@wearsainte.com
- Hours: Monday-Friday, 9 AM - 6 PM EST
- Response Time: Within 24 hours on business days
What We Need to Help You
- Order number
- Email address used for purchase
- Clear description of the issue
- Photos (if applicable for damaged items)
SPECIAL CIRCUMSTANCES
Lost or Stolen Packages
- We work with shipping carriers to investigate lost packages
- Claims must be reported within 30 days of expected delivery
- Replacement or refund provided after carrier investigation
Wrong Address
- Customer responsible for shipping to incorrect addresses
- Address changes possible only before order ships
- Undelivered packages due to incorrect address incur reshipping fees
Holiday Policy
- Extended return window during holiday season (through January 31st)
- Processing times may extend during peak periods
- Holiday cutoff dates announced on website and social media
Last Updated: 8/23/25
Questions? Our customer service team is here to help make your Sainté experience exceptional. Don't hesitate to reach out with any questions about our policies.
This policy applies to all purchases made through wearsainte.com and authorized retailers. Sainté reserves the right to update these policies at any time, with changes effective immediately upon posting to our website.