Return Policy

Return Window

• Items may be returned within 30 days of delivery
• Return window begins from the date of delivery, not the order date
• Items must be in original condition with all tags attached

Eligible Items for Return

• Unworn items in original condition
• Items with original tags and packaging
• Non-personalized/non-custom items
• Items purchased at full price or on sale

Non-Returnable Items

• Underwear, swimwear, or intimate apparel for hygiene reasons
• Custom or personalized items
• Items worn, washed, or altered in any way
• Items without original tags
• Final sale items (clearly marked on product page)

Return Process

1. Initiate Return: Contact customer service at hello@wearsainte.com or through our website
2. Return Authorization: We'll provide a Return Merchandise Authorization (RMA) number
3. Package Items: Securely pack items with RMA number clearly visible
4. Ship to: 232 Blackmore Pond Rd (full address provided with RMA)
5. Quality Inspection: All returned items undergo a quality test to ensure they are unused
6. Processing: Returns are processed within 5-7 business days after passing quality inspection

Quality Inspection Process

• All returned items are thoroughly inspected upon receipt
• Items must pass our quality test to qualify for refund or exchange
• Items showing signs of use, wear, or damage will not be accepted
• If an item fails inspection, it will be returned to you at your expense

Return Shipping

• All Returns: Customer responsible for return shipping costs
• Return Address: 232 Blackmore Pond Rd (complete address provided with RMA)
• Recommendation: Use trackable shipping method for security
• Failed Inspection: Items that fail quality inspection returned at customer's expense